The Zara case
Tuesday, July 13th, 2010It’s summer and you’re on vacation discovering a foreign country. On the other side of the planet the food is tastier, the markets are more colorful and the beaches are cleaner, yet, something bothers you all along. It’s like a little fly buzzing inside your head saying Bzzzzara… Bzzzzara…. You know what you have to do to make it stop; it’s only a matter of time until you break… How long you will resist before going into the local Zara store “to see if they have the same things here”, and eventually buy that dress you had your eye on back home?
There’s no doubt about it, our global village got just a little bit smaller ever since Zara took over it. With 1376 stores in 77 Countries, the Spanish retail has become the world’s wardrobe. We all benefit from the affordable easy-chic items, and then fight to ignore that girl who just passed-by wearing the same shirt.
But why do we accept being a part of the herd? Why do we trust our Spanish shepherd to lead us to the meadow of good taste? Actually, it’s not totally up to us.
In its 35 years of existence Zara had crashed all conventions and reinvented our fashion consumption habits. It had introduced “Fast fashion” – 27 collections per year instead of 2, and a 4-weeks-long fabrication process (from the drawing to the shelf) as opposed to 6-12 months elsewhere.
Zara also learned a lot from the business of luxury – It copies fashion houses designs and sells them for a fraction of the price. It adopted communication methods that were reserved to the crème de la crème (no advertising, no catalogue). Most of all, even though it’s a mass production label, each item is fabricated in a small quantity which gives you the impression you can either buy it now or regret it later. These are all ingredients in the recipe that ensures Zara’s success in China, Lebanon, Venezuela or Italy.
Over the years, Inditex group who owns Zara had grown to be a big family with the birth of six younger sisters: Massimo Dutti, Pull and Bear, Oysho, Uterqüe, Stradivarius and Bershka. In the end of 2009 Inditex had 92,301 employees and an annual sells figure of 11 billion Dollars.
4 babies are born every second on earth. According to my calculations, during that same time 14 items are sold in Zara stores worldwide.
Illustration Gregory Rouillard











